Family Tree Maker not connecting to the Internet

The Family Tree Maker software was initially designed for genealogy research. And, if the Family Tree Maker 2019 cannot connect with the Internet, that can cause you some issues that you might want to avoid at any cost.

What to do if the family tree maker is not connected to Internet?

All online syncing will be disrupted until this is fixed, so there would be no advantage in continuing working offline instead of reconnecting immediately and completing that operation first.

How do I fix it?

First, you will want to check the internet connection. This can be done by accessing another website on a different device connected to the Internet.

If this doesn’t work, you should refresh your Family Tree Maker 2019 by closing it down and reopening again. 

Make sure to save any unsaved data before doing permanently; one wouldn’t want to lose all of their progress for no particular reason whatsoever. 

You can also restart the network router or modem you have been using. After connecting back up on the same Wi-Fi network as the PC/Mac being used with Family Tree Maker software, try reconnecting again from scratch, including updating piecewise online first followed by offline afterward until everything goes smoothly.

Also Read: Family tree maker download

Download family tree maker to new computer

It is advised to check the application permissions as well. It should be ensured that Family Tree Maker has permission to access the Internet. Specific filters can cause problems if not disabled by doing so beforehand—which would be advisable in general. 

You could update your software version because older versions might have outdated compatibility with internet usage. This will only work offline at best after being done either way, but it’s still worth considering nonetheless.”

What can be done if it doesn’t work?

If all of the given ideas don’t work, you should check your router’s or modem’s settings.

What do I need to know before checking?

It is advised to ensure that Family Tree Maker has internet access by checking your connection filter settings and having the Family Tree Maker software upgraded when necessary to be compatible with online syncing- for offline and online work.

Also Read: Backup family tree maker files

Family tree maker 2021

Here is the list of instructions for how to fix this issue:

  • Check if your internet connection is working.
  • Refresh the Family Tree Maker software.
  • Restart your modem or Internet network router, reconnect on the same Wi-Fi as the PC/Mac being used with Family Tree Maker Software and try again until everything goes smoothly one more time afterward.
  • Make sure that Family Tree maker has access to the Internet by checking it in application permissions, especially when using a shared or metered connection.)


To get the internet access back on properly, you will have to address one of those five things that I mentioned earlier, and there is no particular order in which they should be done because it depends on what will work for you best.


Leave a Comment

Your email address will not be published.